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Diane Corriette
Diane's work from home setup

Virtual Assistant Or Customer Service Work

Remote or Hybrid. Telford. Wolverhampton. Birmingham.

I am a Gen-X introvert who loves snoodies (I have a collection) and hates selfies! I live in Telford. Looking for a work from home/hybrid role in customer service (including B2B Sales) or as a virtual assistant. If you think my experience matches your criteria I would love to have a conversation with you.
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Current Role

May 2024 - Present. Remote, part-time work for a small start-up as a virtual assistant. This financial services company has now been bought out and I am looking for alternative part-time paid employment. Particularly hybrid or remote work. As a VA my role included the management of the company website.


Working for the Sales Director my role included planning his diary and booking work related travel, taking calls, content marketing and other admin based tasks. I handled client onboarding into the Django system from start to finish, which included taking details, setting up accounts and transferring funds. Once onboarded client relationship and retention management was also part of my role - answering queries and providing customer support.

Previous Work Experience

Career Break

April 2023 - March 2024. I decided to complete a year-long course with Code Institute. A Level 5 Diploma in Software Development (eCommerce). I completed the course with a specialism in eCommerce and received a Merit grade. I now use tools like Django, Astro, TailwindCSS, and a little bit of DevOps to build software. I also like to write technical documentation.

Healthcare Assistant

March 2018 - February 2023. Working for different agencies during these five years, on a temporary basis. I was sent to various care homes and community organisations. My duties included providing personal care, support with household chores, emotional support and companionship to customers. Covered Telford, Wolverhampton and Worcester.

Customer Service

June 2017 - Febuary 2018. Working for ReAssure Ltd (Telford) as a Representative and Arjohuntleigh (Luton) as a Customer Service Advisor. Dealing with inbound calls from hospitals, members of the public, District Nurses and engineers my role involved meeting their needs whilst achieving personal and team targets.

Web Development

Learning Management Systems. SaaS. API. Websites. WordPress. Django. Astro. VPS Hosting.

Inbound Marketing

Lead generation. List building. B2B business leads. Email Marketing. Affiliate Marketing.

Docs & Content Marketing

Writing technical documentation. GitHub ReadMe. Website documentation. Blog Posts.

About Me

According to my Belbin assessment, I am a Specialist (62nd percentile) - Single-minded, self-starting, dedicated. Provides knowledge and skills in rare supply. Implementer (59th percentile) - Practical, reliable, efficient. Turns ideas into actions and organises work that needs to be done. Completer Finisher (58th percentile) - Painstaking, conscientious, anxious. Searches out errors. Polishes and perfects.


My Clients will tell you that I am a tenacious, self-starting, patient, dedicated woman who always delivers work within budget and on time: who only speaks when she has something important worth saying.


Family and Friends will tell you that I am a loyal, patient, quiet (sometimes funny), self-starter who always looks after everyone except herself.